● Reference · Help
Support.
How to get help.
Support for this item is given through its CodeCanyon item page, under Envato's item support policy.
01How to ask
- Search these docs (press /) and read Troubleshooting.
- Open the item page on CodeCanyon and use its comments or support tab while signed in with the account that bought the item.
- Include the version (1.1.0), what you did, what you expected, what happened, the exact error from Console → Status, Media jobs or the server log, and your Node.js / Flutter / Xcode versions.
Never post secrets
Do not post .env values, API keys, service account files or passwords in a comment.
02What support includes
Under Envato's item support policy, item support covers:
- Answering questions about how the item works and how to use its features.
- Help with reported bugs and problems in the item.
- Updates that fix reported bugs.
03What support does not include
- Installation on your server, customization or new features.
- Problems caused by changes you made to the code.
- Your hosting, CDN, store accounts, app review results, payment provider or ad network accounts.
- Your content, its rights, or legal and tax advice.
04Support period
The support period is the one shown on the item page and in your purchase, and can be extended there under Envato's terms.